CRYPTO FAQ

Gain actionable crypto insights and accelerate growth with our AI-powered analytics.
Make data-led decisions to achieve outstanding results.

Is it secure? How are my funds safeguarded? faq-icon

Your security is our top priority. Vaultraze Fund employs bank-grade encryption, two-factor authentication (2FA) and cold storage for digital assets. We comply with stringent financial regulations in United Kingdom and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is it complicated? faq-icon

Not at all. Vaultraze Fund is designed for beginners:
  • Step-by-step guidance and 24/7 support
  • Risk-free demo for practising with virtual funds
  • Automated tools that handle the hard work for you
  • Start small (from just £5) and learn while you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Withdrawals to bank cards are usually processed within 1-3 working days in most regions. Cryptocurrency withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We monetise through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden charges — you will always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes — Vaultraze Fund is available in most countries worldwide (98+ and growing). Select your country during registration to confirm availability and view localised payment options. We comply with all applicable local regulations to keep your trading safe and compliant.

How should I decide where to invest? Do you offer recommendations? faq-icon

We make cryptocurrency investing simple for beginners! Vaultraze Fund provides:
  • 1. AI-driven recommendations - Receive personalised coin suggestions matched to your risk profile
  • 2. Ready-made portfolios – Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • In addition, our interactive tutorial helps you learn while you invest!

Where can I get support if I encounter technical issues? faq-icon

Round-the-clock support is available via live chat and email at support@vaultraze-fund.com. For urgent enquiries, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you comply with my country's financial regulations? faq-icon

Yes, cryptocurrencies are legal in most jurisdictions, and Vaultraze Fund operates in full compliance with applicable local laws and regulations. Here’s what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, the FCA and CySEC)
  • Regular audits conducted by independent firms
  • 2. Country-Specific Rules
  • Automatic geo-compliance: Our platform aligns with your country's regulations
  • KYC verification required where legally mandated
  • 3. Your Funds Are Safeguarded
  • Bank-level security (the same as your online banking)
  • 95% of assets are kept offline (cold storage)
  • Visit our Compliance page to check your country's status, or contact Support for detailed information.

Which payment methods do you accept? faq-icon

Add funds to your account easily using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA or SWIFT - 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT — 0% fee)
  • QR code scanning for mobile wallets
  • Deposits clear in under 10 minutes. View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How can we assist?